Refund and Returns Policy

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Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you make use of your right to return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be eligible for a return you can contact us at info@twanaarts.photography. In most cases you will need to ship the product back to The Netherlands.

Several types of goods are exempt from being returned. Downloadable products such as digital images cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 28 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@twanaarts.photography.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@twanaarts.photography.

Shipping returns

To return your product, please contact us at info@twanaarts.photography.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@twanaarts.photography for questions related to refunds and returns.